What Data We Collect and Why We Use It
When you open an account with av999, we collect the details you submit during registration — your name, email address, contact number and date of birth. If you deposit or withdraw through bKash, Nagad or Rocket, we also record the transaction reference, wallet number and amount
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to process your request and keep accurate records. We do not store your full bKash PIN or Nagad/Rocket authentication credentials — those stay within your wallet app. Browsing data such as device type, IP address and session activity is collected automatically so we can keep the
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platform stable and detect unusual account access. We use your data to manage your account, process payments, respond to your support queries and comply with any applicable obligations in the regions where we operate. We do not sell your personal data to third parties. Where we
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share data with payment processors or service providers, those parties are required to handle it under the same standard of care. Your use of this platform is subject to your local law and applicable eligible regions, and our data practices follow that same principle.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.