Reference

What You Agree To When You Use av999

These terms set out the rules that apply when you open an account, place a wager, or move funds through bKash, Nagad, or Rocket on av999.

Account holder rulesWallet transaction conditionsbKash, Nagad, Rocket scopeEligibility by regionDispute process
av999 What You Agree To When You Use av999
ACCOUNT SECURITY PRACTICE

How We Handle Your Account Under These Terms

These terms are not just a legal formality — they shape how every account action is logged, verified, and protected. From wallet linking to session security, the processes described here reflect how av999 actually operates for accounts in supported Bangladesh regions.

Wallet Verification

When you link bKash, Nagad, or Rocket to your account, we verify that the wallet belongs to the registered account holder. This step is written into our terms and cannot be skipped.

Account Data Retention

We retain account transaction records for the period required by our operating terms. You may request a summary of your account history through the support channel at any time.

Session Security

Each login session is protected by OTP verification tied to your registered mobile number. If you believe your account has been accessed without your consent, these terms set out the steps to raise a formal dispute.

Terms Change Notification

Material changes to these terms are communicated to your registered contact before they take effect. You always have the option to close your account if you do not accept a revised version.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been handled in a way that does not match what is written here, contact our support team directly. You can reach us through live chat, email, or our in-app help channel — we aim to respond to terms-related queries with a written explanation, not a form reply.

Live Chat Open the chat widget from any page on av999. Describe your terms concern and a support agent will walk through the relevant clause with you.
Email Support Send your query to our support address from your registered email. We respond with a written reference to the specific terms section that applies.
In-App Help Access the Help section inside your account dashboard. Submit a terms or account query directly, and track the response without leaving the app.

Common Questions About These Terms

These questions come up regularly when accounts are opened or when a withdrawal is queried against our terms. If your question is not here, our live chat team can point you to the exact clause that applies.

Yes. Every transaction processed through bKash, Nagad, or Rocket is subject to these terms. The wallet you use does not change the account rules that apply to your activity.

Access depends on your local law and whether your region is currently supported. We do not extend account services where local regulations do not permit it — check the eligibility section before opening an account.

We post the updated version with a new effective date. For material changes, we contact you through your registered details first. Continued account use after that date constitutes acceptance of the revised terms.

Contact support via live chat or your registered email. Describe the transaction or action in question, and we will respond with the specific clause that governed the decision and the steps available to you.

Cricket and other sports betting markets fall under the same account terms. Specific wagering rules for individual markets are shown within the sportsbook section and form part of these terms by reference.

Yes. Submit a request through the in-app Help section or by email from your registered address. We provide a transaction summary covering the retention period set out in our terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.